Frequently Asked Questions
Maintenance
Every apartment is professionally painted, cleaned, and undergoes either a carpet/flooring replacement or a professional cleaning. Before receiving the keys, the Service Manager and Property Manager conducts a final walk-through to ensure everything is in order, followed by an additional touch up clean on your move-in day.
No. If permission to enter has been granted during your absence, then there is no problem with someone entering.
Our on-site maintenance team is available 8:30 AM to 5:00 PM for routine maintenance and 24 hours for emergency maintenance.
Submitting service requests is easy with the online resident portal! If you can't log in, contact the leasing office. For emergency or after-hours requests, call (703)972-5915.
If you find yourself locked out of your home during business hours, kindly visit the leasing office with a valid proof of identity of residency. We will be able to assist you in gaining entry into your home. However, if it happens after business hours, you will need to sign an "After Hours Lock Out Acknowledgement Form" and bear the responsibility for a lock out service charge of $150.00.
Amenities
Yes,you will receive one reserved parking pass for your unit. If any additional parking spaces is needed, they can be purchased for $50 per month.
The property has a gym, community garden, clubhouse, playground, and a pool.
Our pool season is from Memorial Day to Labor Day 11 AM to 7 PM. The grill areas are available 24 HRS.
Yes! We allow a maximum of 2 pets per apartment. Pet fees and breed restrictions apply.
Your apartment will feature stainless steel appliance package that includes a refrigerator, microwave, stove/oven, and dishwasher. We also provide you with a washer and dryer at no additional cost!
We do not offer furnished apartments.
Admin
We make every effort to respond to all applications within two business days. Once we receive all of your information, we will run a criminal and credit background check on each applicant. The results of the screening may take between two and five business days to be returned to our office.
You can conveniently pay your rent through our secure online resident portal. Additionally, we have partnered with Flex Pay to provide you the flexibility of splitting your monthly rental payments into smaller installments.
As a requirement, we ask all residents to maintain an active renter's insurance policy. You should provide a copy of the insurance policy to our leasing team before or on your move-in date. Failure to provide the policy will result in automatic enrollment in our liability waiver program with a monthly fee of $13.
You are able to choose your internet provider. However, we are partner with Comcast ot make the transition smooth. We will provide that information to you on your move-in day if you choose.
You may end your lease early by submitting a written notice of at least 60 days prior to the date you intend to move out. Additionally, you will be required to pay an early termination fee equivalent to two months' worth of rent.
Before moving in, please ensure that you contact Dominion Energy and Washington Gas to initiate service in your name from the date your lease commences. Our staff will handle the setup for water and sewer before you move in.
It is the responsibility of the resident to handle all utility-related matters.
Location
Yes, the Cushing Road Commuter Lot is located 6 miles from the property.
We are in Prince William County district. The elementary school is Buckland Mills, middle school is Gainesville Middle School, the highschool is Gainesville Highschool.
Directions
If you are approaching our community from route 1, you will take a turn on Somerset Crossing, then it will be the 2nd turn on Mcgraws Corner Dr. We are located on the first left turn.
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Our team is always ready to answer your questions.